Privacy Policy
This document outlines how Gransino Casino handles the personal information you share with us when registering, depositing, playing, or contacting our supp
This document outlines how Gransino Casino handles the personal information you share with us when registering, depositing, playing, or contacting our support team. We treat the safeguarding of your information as a fundamental part of running a trustworthy gaming brand.
Categories of information we gather
When you open an account we collect identifying details such as your full name, date of birth, residential address, nationality, and a copy of a government-issued document used to confirm your identity in line with anti-money-laundering obligations.
Transactional records cover deposits, withdrawals, bonus credits, and gameplay history. Technical signals such as IP address, device fingerprint, browser version, and geolocation indicators are also logged for security and compliance purposes.
Should you contact our customer service team, the resulting correspondence, including chat transcripts and call recordings where applicable, is retained as part of your service record.
Purposes for which your data is used
The principal use of your information is the delivery of the gaming services you have requested, which includes processing payments, crediting winnings, and providing access to titles available on our platform.
We also rely on your data to meet legal duties, including the prevention of fraud, the screening of politically exposed persons, and the reporting of suspicious activity to relevant authorities under Costa Rican commercial law and any applicable UK consumer protections.
With your separate consent, we may send promotional material about new games, tournaments, or loyalty rewards. You can revoke that consent at any moment without affecting the lawfulness of earlier processing.
Sharing with third parties
Selected service providers, including payment processors, identity verification specialists, hosting partners, and games suppliers, receive your data under written contracts that bind them to confidentiality and security standards equivalent to our own.
Where required by court order, regulator, or law-enforcement request, we may disclose specific records. We resist disclosure beyond the strict scope of any such request and notify you where legally permitted.
Storage periods and your rights
Account records are kept for the duration of your relationship with Gransino Casino and for an additional five years after closure, reflecting financial recordkeeping and dispute-resolution obligations.
Subject to verification of your identity, you may ask us for a copy of the data we hold about you, request correction of inaccuracies, or, where retention is no longer justified, ask for deletion. Requests are normally answered within thirty days.
Cookies and similar technologies
Our website uses cookies to remember preferences, authenticate sessions, monitor performance, and measure the effectiveness of marketing campaigns. A consent banner is shown on first visit so you can decide which optional categories to accept.
You may adjust your choices at any time through the cookie preference panel or through your browser settings. Blocking strictly necessary cookies may disable certain features such as keeping you signed in between pages.
Support Contacts
- Gransino Casino privacy officer — reachable via the dedicated privacy form inside your account dashboard
- General customer support — accessible through live chat and email channels listed on our help page