Terms and Conditions
The following provisions govern your use of Gransino Casino and form a binding agreement between each registered user and the platform operator. By creatin
The following provisions govern your use of Gransino Casino and form a binding agreement between each registered user and the platform operator. By creating an account or placing a wager, you confirm acceptance of these terms in full.
Registration and Account Integrity
Eligibility to register requires that the applicant has reached at least 18 years of age and resides in a jurisdiction where participation in online gaming is permitted under local statute. False declarations during signup may render the account void and any associated balance forfeit.
Each individual is entitled to maintain only one active account. Duplicate registrations identified through device fingerprinting, payment-method matching, or behavioural analysis will be consolidated or closed at our discretion.
Players are personally responsible for safeguarding login credentials. Any activity conducted through your account, whether authorised or not, will be considered your own unless evidence of compromise is promptly reported to our support team.
Deposits, Withdrawals and Payment Methods
Funds may be deposited using the payment options displayed within your account interface. All transactions are processed in the currency selected during registration, and currency-conversion fees applied by your bank are outside our control.
Withdrawal requests are subject to identity verification, source-of-funds checks where applicable, and processing windows that depend on the chosen payment method. Initial withdrawals typically require completion of full Know-Your-Customer procedures.
Gransino Casino reserves the right to refuse, delay, or reverse transactions that show indicators of fraud, money laundering, or breaches of these terms, in compliance with our Costa Rican operating licence and international financial standards.
Promotional Offers and Bonus Rules
Welcome packages, reload incentives, free-spin allocations, and loyalty rewards are subject to specific terms published alongside each individual offer, including wagering multipliers, eligible game contributions, maximum cashout caps, and expiry windows.
Strategies considered abusive, such as low-risk wagering patterns, opposite-bet hedging, or collusion between accounts, will result in confiscation of bonus winnings and may lead to permanent exclusion from future promotional activity.
Restricted Conduct and Account Termination
Use of automated software, scripts, or any tool designed to manipulate game outcomes, gain unfair advantage, or interfere with platform infrastructure is strictly prohibited and may be reported to the relevant law-enforcement authorities.
We retain the right to suspend or terminate any account where prohibited conduct is suspected, where the player resides in a newly restricted territory, or where continued service would conflict with regulatory directives.
Liability, Dispute Resolution and Governing Law
Gransino Casino provides its services on an as-available basis and accepts no liability for losses arising from connection failures, scheduled maintenance, or third-party software defects beyond our reasonable control.
Complaints should first be submitted to our customer-service team, which aims to resolve matters within fourteen calendar days. Unresolved disputes may be escalated to an independent alternative dispute-resolution provider designated in our help centre.
These terms are governed by the laws of the Republic of Costa Rica, where Gransino Casino is registered and licensed for commercial activity, without prejudice to mandatory consumer-protection rights granted under United Kingdom legislation.
Support Contacts
- Customer Service: [email protected]
- Live chat available through the help icon within your account
- Alternative Dispute Resolution body referenced in our complaints procedure